Fingerprint-Based Background Check — NEW Information

My fingerprints were rejected. What do I do now?
When fingerprints are processed by IdentoGO they could be rejected for various reasons. You will need to be fingerprinted again to meet the requirement, but free of charge. IndentoGO will contact you by the method you selected (email/phone/mail) with additional instructions. If you selected email, IdentoGO will send you a link to schedule another appointment. Or you can call IndentoGO at 855-845-7434 for additional information. If your second set of fingerprints gets rejected, you will not need to take further action. The second rejection will allow the Board to request a name search to gather the required information from the FBI. It takes several days after a second failure to complete a name check search and to update your account at the Board. A rejected set of fingerprints will not hold up the current renewal process of your license.